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  • General
    Do I need to create a new user account to order?

    You do not need to register a new account. We offer a 'guest ordering workflow', that enables you to order without an user account.

    Where can I find the payment options you offer?

    Simply click on the link "Payment methods" in the footer to get a full overview on all payment methods.

    Can I use the Desktop Client also offline?

    You can create your beautiful photo projects without an active internet connection in the Desktop clients. For ordering your final product you will need an internet connection of course.

    How can I contact the support?

    Our support hotline is happy to answer your call from 08:00 a.m. until 21:00 p.m. from Monday to Friday.

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  • Order Delivery
    How much do you charge for shipping?

    The shipping costs vary according to product you order. The cost of shipping is calculated dynamically when you order and you may be given some options for different shipping providers

    How quickly do you deliver orders?

    The amount of time it takes to deliver your order will depends on how long it takes to produce the items you've selected, and which shipping method has been used. When you place an order, you'll be given an estimated delivery date.

    How can I redeem promotional codes and vouchers?

    Promotional codes or vouchers are applied in the shopping cart. Put your items into the cart, then type your code into the box and press "Redeem gift certificate" and your voucher will be applied immediately.

    Can I define a separate shipping address?

    During the checkout you can define your shipping and billing address individually.

    How do I check the current status of an order?

    In order to check the current status of your orders, click on the "order history". You must be logged in to view this page.

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  • Software (Desktop / Mobile)
    Mobile Apps

    For mobile devices we are offering an Android and iOS App. The apps are optimized for both your Phone and Tablet/iPad.
    Please contact ip.labs for a demo iOS app.
    Request iOS Demo
    You can find a demo Android app on our Software Download page.

    Desktop Software

    We are offering clients for both Windows and MacOS. You can find a demo client for download on our Software Download page.

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  • 3rd Party Licences
    What 3rd party software was used for the creation of this website?

    See licenses for an overview on all 3rd party software used for the creation of this website.

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